Director, Patient Access Coordination

PT Solutions Physical Therapy

1d•$100,000 - $150,000

About The Position

The Director, Patient Access Coordination, will be charged with leading our in-clinic Patient Access Coordinators across an entire division. This team ensures that every patient has what they need to begin and continue therapy, schedules follow-up care, and coordinates referrals — truly serving as the “quarterback of the referral.” This leader will oversee regional, district, and clinic-level patient access efforts, driving a consistent, patient-centered experience and seamless care coordination. Essential Functions Leadership & Team Management: Lead, develop, and mentor a large, geographically dispersed team of Patient Access Coordinators. Establish clear goals, performance metrics, and accountability at the division, region, district, and clinic level. Build a culture of patient-first service, collaboration, and continuous improvement. Operational Oversight: Oversee daily patient access coordination across all assigned clinics. Partner with regionalized access team to ensure patients have completed all prerequisites to start or continue therapy (benefit verification, documentation, scheduling, authorizations). Implement standardized processes and training for Patient Access Coordinators across the assigned clinics. Partner with peers to ensure consistency across all clinics within the practice. Patient Experience & Satisfaction: Drive an exceptional patient experience by ensuring smooth care transitions, timely scheduling, and clear communication. Monitor patient feedback and satisfaction metrics to guide improvements. Serve as a patient advocate by identifying and removing access barriers. Process Improvement & Compliance: Use data and analytics to identify workflow gaps and reduce delays in therapy initiation or continuation. Ensure all coordination activities meet payer, regulatory, and organizational requirements. Develop best practices and policies to improve patient throughput and referral management. Collaboration & Reporting: Partner closely with clinical operations leadership and regional access operations teams to ensure coordinated patient care. Act as the key liaison between division clinical operations and enterprise patient access leadership. Provide executive-level reporting on referral volumes, conversion rates, scheduling completion, and patient access KPIs. Strategic Planning & Development: Design and execute long-term strategies for division-wide patient access coordination. Anticipate future needs for staffing, technology, and training to support growth. Lead change management initiatives to scale best practices across the division. Other duties and special projects as assigned Travel Requirement: Up to 25% travel may be required, as needed.

Requirements

Proven success managing large, decentralized teams and implementing standardized workflows.
Strong analytical, problem-solving, and communication skills with demonstrated ability to drive performance improvements.
Deep understanding of referral management, scheduling, benefit verification, and authorizations.
Bachelor’s degree in Healthcare Administration, Business, Finance, or related field required; Master’s preferred.
10+ years of progressive experience in patient access, care coordination, or healthcare operations.
Experience with Epic or other major EHR systems strongly preferred.

Nice To Haves

Master’s preferred.
Experience with Epic or other major EHR systems strongly preferred.

Responsibilities

Lead, develop, and mentor a large, geographically dispersed team of Patient Access Coordinators.
Establish clear goals, performance metrics, and accountability at the division, region, district, and clinic level.
Build a culture of patient-first service, collaboration, and continuous improvement.
Oversee daily patient access coordination across all assigned clinics.
Partner with regionalized access team to ensure patients have completed all prerequisites to start or continue therapy (benefit verification, documentation, scheduling, authorizations).
Implement standardized processes and training for Patient Access Coordinators across the assigned clinics.
Partner with peers to ensure consistency across all clinics within the practice.
Drive an exceptional patient experience by ensuring smooth care transitions, timely scheduling, and clear communication.
Monitor patient feedback and satisfaction metrics to guide improvements.
Serve as a patient advocate by identifying and removing access barriers.
Use data and analytics to identify workflow gaps and reduce delays in therapy initiation or continuation.
Ensure all coordination activities meet payer, regulatory, and organizational requirements.
Develop best practices and policies to improve patient throughput and referral management.
Partner closely with clinical operations leadership and regional access operations teams to ensure coordinated patient care.
Act as the key liaison between division clinical operations and enterprise patient access leadership.
Provide executive-level reporting on referral volumes, conversion rates, scheduling completion, and patient access KPIs.
Design and execute long-term strategies for division-wide patient access coordination.
Anticipate future needs for staffing, technology, and training to support growth.
Lead change management initiatives to scale best practices across the division.
Other duties and special projects as assigned