Patient Access Days - 32 Hours - Imaging

Mass General Brigham•Dover, NH

3d•$18 - $25•Onsite

About The Position

This is a 32-hour per week, day shift position responsible for ensuring a smooth and efficient patient check-in and discharge process. The role involves providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies and procedures, and handling patient questions. The position is onsite at Wentworth-Douglass Hospital.

Requirements

High School Diploma or Equivalent required
Basic computer proficiency
Ability to work in a fast-paced environment and handle multiple tasks
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving abilities

Nice To Haves

Knowledge of medical terminology and insurance verification procedures preferred
Admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Responsibilities

Greet patients in a professional and friendly manner
Collect and verify patient demographic and insurance information, as well as enter information into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies/procedures to patients
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager