Part Time As Needed Patient Access Customer Service Representative

R1•Bryson City, NC

13h•Onsite

About The Position

Join R1, a leading provider of technology-driven solutions for hospitals and health systems, as a Patient Registration Customer Service Representative. In this role, you will be the first point of contact for patients checking into the hospital, guiding them through the registration process with compassion and efficiency. R1 combines advanced technology with a global workforce to transform the patient experience and financial performance. This position offers a fantastic launchpad for a healthcare career, with comprehensive training provided, even for those without prior healthcare experience. You'll make a real difference by providing support and reassurance to patients during stressful times, gain valuable knowledge of healthcare operations, and work in a dynamic, fast-paced environment alongside clinical teams. R1 fosters a supportive team environment invested in your professional growth.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time