Patient Access Customer Service Representative
About The Position
R1 is hiring an on-site Patient Access Customer Service Representative at LifePoint Harris Medical Park of Franklin in Franklin, North Carolina. The representative is the first point of contact for patients and families, helping them access care through efficient, accurate registration and compassionate customer service. The role supports patient experience, hospital operations, and revenue cycle success by collecting patient and insurance information, answering questions, and coordinating with care teams. No healthcare background is required; training is provided. The scheduled shift is Monday through Friday, 8:00 a.m. to 5:00 p.m. The US-based position pays $14.50–$18.99 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain close attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help minimize registration delays and answer patient questions clearly, confidently, and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
