Patient Access Coordinator

Lifepoint Health • Russellville, AR

2d • Onsite

About The Position

The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk. Responsibilities include ensuring that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. The role also involves distributing and explaining forms, documents, and educational handouts to patients or family members, verifying insurance benefits and obtaining precertification/authorization as necessary, and determining and accepting required payments, including co-pays and deductibles, or referring to financial counselors for follow up. The position requires timely completion of IMM's & MSP's for compliance, maintaining lobby and registration wait times to less than 10 minutes, and emergency room wait times to less than 30 minutes from MSE. Additionally, the coordinator verifies insurance and runs estimators for pre-registration accounts, supports lobby functions by answering multi-line phones and directing calls using appropriate scripting, and continually educates registration staff on any changes pertinent to their roles. Support is also provided for the coordination of all department meetings and gatherings, and other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD.

Requirements

• High school diploma or equivalent preferred.

Responsibilities

• Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Provide and complete IMM's & MSP's timely to be compliant.
• Maintain Lobby and Registration wait time to less than 10 minutes. Emergency Room wait time should be less than 30 minutes from MSE.
• Verifies insurance and runs estimators for pre-registration accounts.
• Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
• Continually educates all registration staff on any changes pertinent to their roles.
• Support the coordination of all department meetings and gatherings in and outside the facility.
• Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD.
• Other duties as assigned.

Benefits

• Health (Medical, Dental, Vision)
• 401K Benefits
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Personal and career development education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED