Patient Access Coordinator - Medical Imaging (Full Time / Days)

Overlake Hospital Medical Center • Bellevue, WA

15h • Onsite

About The Position

This role provides exemplary customer service for Imaging patients and visitors. The coordinator interviews patients to gather complete demographic and financial data for accurate, efficient, and prompt registration. Responsibilities include collecting appropriate payments, obtaining required signatures, and informing patients/guests of hospital regulations, policies, and services. This is a full-time position with a day schedule, Monday-Friday, 0700-1530.

Requirements

• High School Diploma or equivalent required.
• Demonstrated customer service skills required.
• Exceptional interpersonal skills to interview, educate, and advise patients of hospital policies.
• Professionalism to positively interact with other Overlake personnel.
• Outstanding professionalism, poise, and tact in appearance, manner, and personality.
• Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs.
• Must be articulate and skilled in teaching patients how to access the healthcare system.
• Ability to type 50 WPM and use 10-key accurately.
• Knowledge of medical terminology and hospital processes required.
• Ability to work independently and in a team environment.
• Ability to work in a fast-paced area, where the performance and concentration of several tasks may be required simultaneously.

Nice To Haves

• Bachelors degree preferred.
• Formal training in medical terminology, hospital finance and customer relations is a plus.
• Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting.

Responsibilities

• Provide exemplary customer service for Imaging patients and visitors.
• Interview patients to gather complete demographic and financial data for registration.
• Complete the registration process accurately, efficiently, and promptly.
• Collect appropriate payments.
• Obtain required signatures.
• Notify patients/guests of hospital regulations, policies, and services.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED