Patient Access Coordinator

St. Luke's University Health Network•Easton, PA

2d•Hybrid

About The Position

The Patient Access Coordinator is responsible for assisting with the daily operations of the Patient Access areas (Registration, Central Scheduling, Information Desk and Telecommunications). Works in tandem with the other department heads to ensure that issues are addressed. Coordinates clerical workflow within the various Patient Access areas. Coordinates all day-to-day activities, including direction to clerical staff members.

Requirements

Excellent customer service and interpersonal skills required (office setting preferred).
Computer experience with Microsoft Office: Outlook, Access, Excel & Word.
Medical insurance background with knowledge of ICD-9 and CPT coding required.
Knowledge of medical terminology required.
Previous experience working with multi-line switchboard console.

Nice To Haves

Associate Degree in Business or Medical Office Administration preferred.

Responsibilities

Maintains professional appearance of Main Lobby and ED Lobby
Ensures that the staff is informed of changes in hospital policies and procedures so that the staff is able to effectively gather accurate patient, medical, and financial information
Assigns tasks to staff and ensures that all Patient Access areas are covered appropriately
Accurately completes the scheduling process as outlined by the department’s policy and procedure manual.
Reviews preparation information with the person scheduling to assure that the patient is properly prepared for the study
Contacts the primary care physician and/or specialist to obtain required preauthorization or insurance referrals
Accurately completes the registration process as outlined by the department’s policy and procedure manual.
Accurately enters appropriate charges and/or orders for services rendered
Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department, and accurately records verbal orders
Assures communication of patient arrival to appropriate departments
Maintains a working knowledge of policies and procedures pertaining to inpatient and outpatient registration, and Radiology