Patient Access Coordinator

BHS•Floyds Knobs, IN

1d•Onsite

About The Position

Baptist Health Medical Group is seeking a Full Time Patient Access Coordinator for their Primary Care clinic in Floyds Knob, IN. This role operates on a first shift schedule, Monday through Friday from 8:00 AM to 4:30 PM. The Patient Access Coordinator is responsible for registering patients accurately, verifying insurance information, handling inquiries, and managing patient accounts. This position requires excellent customer service skills and a commitment to Baptist Health's mission, vision, and values.

Requirements

High school diploma or equivalent

Nice To Haves

Registration Experience Preferred

Responsibilities

Demonstrates a commitment to the mission, vision and values of Baptist Health.
Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
Directs patients, answers the phone, and handles inquiries.
Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
Demonstrates skill with all applicable access software systems.
Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
Performs other related duties as assigned or requested in order to maintain a high level of service.
Completes required continuous training and education, including department specific requirements.
Maintains all patients visit information within the system, updating as requested.
Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.