Patient Access Coordinator
BHS•Shelbyville, KY
•Onsite
About The Position
Baptist Health Medical Group is seeking a Patient Access Coordinator for their Partners Womens Health OBGYN clinic in the Shelbyville, KY area. This is a full-time, first-shift position. The role involves registering patients accurately, handling inquiries, verifying insurance, managing collections, and providing excellent customer service. The coordinator will also complete required training and maintain patient visit information within the system, demonstrating knowledge of legal aspects of access services.
Requirements
- High school diploma or equivalent
- Registration Experience
Nice To Haves
- Patient Access
- Coordinator
- Front Desk
- Office
- Front Office
- Receptionist
- Clinic
- Customer Service
- Administrative Work Experience
- Education
Responsibilities
- Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
- Directs patients, answers the phone, and handles inquiries.
- Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
- Demonstrates skill with all applicable access software systems.
- Establishes patient portion due estimates and performs point of service collections activities.
- Communicates with patient to establish payment expectations and plans based on individual insurance benefit plans.
- Pre-registers patients.
- Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
- Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
- Performs other related duties as assigned or requested in order to maintain a high level of service.
- Completes required continuous training and education, including department specific requirements.
- Maintains all patients visit information within the system, updating as requested.
- Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
