Patient Access Coordinator

BHS•Lexington, KY

10d•Onsite

About The Position

The Patient Access Coordinator serves as the first point of contact for patients, visitors, and providers, creating a welcoming experience while ensuring accurate registration, scheduling, insurance verification, and collection processes. This role is responsible for maintaining the integrity of patient records, supporting clinic operations, and delivering exceptional customer service in a fast-paced specialty care environment.

Requirements

High School Diploma or equivalent.
Strong computer skills required.
Less than one year of experience.

Responsibilities

Greet patients and visitors in a timely, professional, and courteous manner.
Answer and direct incoming calls, return messages promptly, and maintain excellent phone etiquette.
Serve as a liaison between patients and clinical staff, keeping patients informed of delays and addressing concerns appropriately.
Accurately register patients and verify existing records to maintain data integrity and avoid duplicate medical records.
Schedule appointments according to established policies and document referral information and chief complaints.
Contact patients to confirm appointment details, including date, time, location, and financial responsibility.
Collect, review, and update patient demographic, insurance, and financial information.
Obtain required signatures for consent to treatment, financial policies, privacy notices, and releases of information.
Maintain patient confidentiality and comply with HIPAA, corporate compliance, and regulatory standards.
Document patient interactions, appointment status changes, and account activity accurately within the registration system.
Verify insurance eligibility, benefits, and coverage through payer websites and carrier contacts.
Determine patient financial responsibility and collect payments in accordance with point-of-service collection policies.
Process receipts, reconcile daily cash, checks, and credit card transactions, and prepare deposits and balancing documentation.
Participate in required safety, compliance, and patient safety training programs.
Support clinic operations and perform additional duties as assigned.