Patient Access Coordinator

Boston Medical Center•Brighton, MA

8d•Onsite

About The Position

The Patient Access Coordinator serves as the initial point of contact for patients at the medical center, providing customer service and ensuring accurate collection of all necessary demographic and regulatory information. This role involves greeting patients, obtaining signatures, verifying insurance eligibility, collecting co-pays, and ensuring correct patient identification. The coordinator is responsible for printing and providing regulatory paperwork, escorting patients, answering telephones, performing quality checks on registrations, and assisting other hospital departments with patient registration. Additionally, the role handles daily bed placement, including scheduled, urgent, and emergency admissions, transfers, discharges, and death procedures, working closely with scheduling and precertification teams.

Requirements

High School Graduate
2-4 years in a health care setting with medical terminology and registration/check-in experience is required.
Ability to multi task
Excellent customer service skills
Excellent communication skills

Nice To Haves

Some College preferred
Insurance knowledge preferred

Responsibilities

Provides superior customer service to internal and external clients, customers, and patients.
Obtains accurate patient information and enters it into the Meditech computer system, including verifying and updating demographic information, insurance details, reason for visit, physicians, locations, services, and occurrence codes.
Obtains all regulatory data, including Health Care Proxy/advance directives, HIPAA Notices, Medicare secondary payer questions, Medicare rights, and race and ethnic background information.
Obtains accurate insurance information according to policies, including name, address, telephone number, identification number, and verifies eligibility and insurance in the computer system.
Obtains necessary signatures according to policies, such as General Consent of Treatment, HIPAA Receipt of Privacy Notice, and Financial Releases.
Checks the quality of own registrations daily, runs the revenue log, corrects errors, and passes it to the assigned lead.
Assigns beds for patients according to service and diagnosis, maintains current census and accurate admission log, and performs transfers and activations in a timely manner.
Shows respect for confidentiality at all times.
Answers phones with name and department within 3 rings.
Knows all downtime procedures.
Is knowledgeable on the death process, including obtaining the report of death, filling out organ bank sheets, reporting deaths to the organ bank (except for ED), filling out death certificates, and filling out the death log.
Cross-trains to several different areas of Patient Access registration.
Assumes Patient Access front desk responsibilities as needed.
Follows all departmental policies and procedures.
Assures the area they are working in is stocked for the next shift.
Cleans off printers and faxes at the end of the shift.
Assures food is out of the refrigerator weekly.
Tells supervisor if supplies are low.
Cleans the area where worked daily.
Throws all confidential papers in the recycle bin.