Patient Access Coordinator

Lifepoint Health • Lake Havasu City, AZ

1d

About The Position

Havasu Regional Medical Center is part of Lifepoint Health
[https://lifepointhealth.net/locations], a diversified healthcare delivery
network with facilities coast to coast. We are driven by a profound commitment
to prioritize your well-being so you can provide exceptional care to others. As
a Patient Access Coordinator joining our team, you’re embracing a vital mission
dedicated to making communities healthier ®. Join us on this meaningful journey
where your skills, compassion and dedication will make a remarkable difference
in the lives of those we serve.

Requirements

• Applicants should have obtained a High School Diploma or equivalent.
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Supports daily Patient Access operations while performing Registration Clerk duties
• Fosters positive working relationships and demonstrates flexibility to meet changing demands
• Collects and accurately enters demographic, billing, and clinical information in a timely manner
• Distributes and explains forms, documents, and educational materials to patients and families
• Verifies insurance benefits and obtains required precertifications and authorizations
• Determines and collects patient payments, including co-pays and deductibles, or refers to financial counselors as needed
• Completes IMM and MSP forms in a timely and compliant manner
• Maintains lobby and registration wait times under 10 minutes
• Ensures Emergency Room wait times remain under 30 minutes from MSE
• Verifies insurance and runs estimators for pre-registration accounts
• Supports lobby operations, including answering multi-line phones and directing calls appropriately
• Contacts insurance companies to verify benefits and obtain authorizations
• Calculates patient financial responsibility for services rendered
• Reviews patient insurance status and ensures compliance with mandated guidelines
• Meets with patients or caregivers before or after admission to gather required information and documentation
• Explains processes and addresses patient questions and concerns
• Maintains daily departmental collection totals
• Orders department supplies
• Assists with daily cash deposits
• Reviews and corrects assigned departmental reports daily
• Posts patient discounts and account adjustments
• Provides ongoing education to registration staff regarding role-related updates
• Coordinates department meetings and gatherings inside and outside the facility
• Performs additional duties as assigned by the Patient Access Supervisor or PFSD
• Maintains regular and reliable attendance.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED