Patient Access Coordinator
About The Position
Havasu Regional Medical Center, part of Lifepoint Health, is seeking a Patient Access Coordinator. This role is vital in supporting daily Patient Access operations and performing Registration Clerk duties. The coordinator will foster positive working relationships, manage changing demands, and ensure accurate and timely collection of patient information. They will also be responsible for explaining forms, verifying insurance, collecting payments, and maintaining efficient wait times in the lobby and Emergency Room. This position plays a key role in patient experience and operational efficiency.
Requirements
- High School Diploma or equivalent
- Critical thinking skills
- Decisive judgment
- Ability to work with minimal supervision
- Ability to work in a stressful environment and take appropriate action
Responsibilities
- Supports daily Patient Access operations while performing Registration Clerk duties
- Fosters positive working relationships and demonstrates flexibility to meet changing demands
- Collects and accurately enters demographic, billing, and clinical information in a timely manner
- Distributes and explains forms, documents, and educational materials to patients and families
- Verifies insurance benefits and obtains required precertifications and authorizations
- Determines and collects patient payments, including co-pays and deductibles, or refers to financial counselors as needed
- Completes IMM and MSP forms in a timely and compliant manner
- Maintains lobby and registration wait times under 10 minutes
- Ensures Emergency Room wait times remain under 30 minutes from MSE
- Verifies insurance and runs estimators for pre-registration accounts
- Supports lobby operations, including answering multi-line phones and directing calls appropriately
- Contacts insurance companies to verify benefits and obtain authorizations
- Calculates patient financial responsibility for services rendered
- Reviews patient insurance status and ensures compliance with mandated guidelines
- Meets with patients or caregivers before or after admission to gather required information and documentation
- Explains processes and addresses patient questions and concerns
- Maintains daily departmental collection totals
- Orders department supplies
- Assists with daily cash deposits
- Reviews and corrects assigned departmental reports daily
- Posts patient discounts and account adjustments
- Provides ongoing education to registration staff regarding role-related updates
- Coordinates department meetings and gatherings inside and outside the facility
- Performs additional duties as assigned by the Patient Access Supervisor or PFSD
- Maintains regular and reliable attendance.
Benefits
- Multiple levels of medical, dental and vision coverage for full-time and part-time employees
- Life, accident, critical illness, hospital indemnity insurance
- Short- and long-term disability
- Paid family leave
- Paid time off
- Higher education and certification tuition assistance
- Loan assistance
- 401(k) retirement package and company match
- Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
- Professional Development: Ongoing learning and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
