Patient Access Coordinator - Per Diem

BMC Software•Boston, MA

8d•$22 - $33•Onsite

About The Position

The Patient Access Coordinator serves as the customer service liaison, providing the first impression of the medical center. This role involves greeting patients, accurately collecting demographic and regulatory information (including HIPAA, Medicare, Mass Pro, JACHO, DPH, EMTALA, Subscriber, and Health Care Proxy), obtaining necessary signatures, and providing patients with regulatory paperwork. The coordinator is responsible for verifying insurance eligibility and collecting copays. Key duties include correctly identifying patients via EMPI search, re-verifying information with patients and upon bracelet application, printing appropriate paperwork, and escorting patients. The role also involves answering telephones, performing quality checks on registrations, and assisting hospital departments with accurate patient registration to facilitate their job functions. Additionally, the Patient Access Coordinator handles daily bed placement for scheduled, urgent, and emergency admissions, including transfers, discharges, and death procedures, while working closely with scheduling and precertification areas within Patient Access.

Requirements

High School Graduate
2-4 years in a health care setting with medical terminology and registration/check in experience is required.

Nice To Haves

Some College preferred
Insurance knowledge preferred.

Responsibilities

Provides superior customer service to internal and external clients, customers, and patients.
Obtains accurate patient information and enters it into the Meditech computer system, including selecting the correct medical record number, verifying and updating demographic information, insurance details, reason for visit, physicians, locations, services, and occurrence codes.
Obtains all regulatory data, including Health Care Proxy/advance directives, HIPAA Notices, Medicare secondary payer questions, Medicare rights, and race/ethnic background information.
Obtains accurate insurance information according to policies, including name, address, telephone number, identification number, checking eligibility, and verifying insurance in the computer.
Obtains signatures according to policies, such as General Consent of Treatment, HIPAA Receipt of Privacy Notice, and Financial Releases.
Checks the quality of own registrations daily by running the revenue log, correcting errors, and passing it to the assigned lead.
Assigns beds for patients according to service and diagnosis, maintaining a current census and accurate admission log, and performing transfers and activations in a timely manner.
Shows respect for confidentiality at all times.
Answers phones with name and department within 3 rings.
Knows all downtime procedures.
Is knowledgeable on the death process, including obtaining the report of death, filling out the organ bank sheet and reporting death to the organ bank (except for ED), filling out the death certificate, and filling out the death log.
Cross trains to several different areas of Patient Access registration.
Assumes Patient Access front desk responsibilities as needed.
Follows all departmental policies and procedures.
Assures the area they are working in is stocked for the next shift.
Cleans off printers and faxes at the end of the shift.
Assures food is out of the refrigerator weekly.
Tells supervisor if supplies are low.
Cleans the area where worked daily.
Throws all confidential papers in the recycle bin.