Patient Access Coordinator

Medical University of South Carolina • Charleston, SC

4d • Onsite

About The Position

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team. This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods.

Requirements

• High school diploma and three years related healthcare experience or an associate's degree and two years related healthcare experience or a Bachelor's degree and one-year healthcare related experience.
• Proficiency with MS Office Suite (Word, Excel and PowerPoint).
• Expertise in MS Outlook and understanding of meeting and calendar functions.
• Organizational, time management, problem-solving skills required.
• Proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy.
• Excellent interpersonal, organizational, and written and verbal communication skills required.
• Highly detail oriented.
• Ability to exercise good judgment in decision-making.
• Ability to work efficiently and effectively under deadline pressures.
• Ability to simultaneously handle multiple assignments and projects with speed and accuracy.
• Professional maturity.
• High degree of honesty, integrity, and confidentiality.
• Ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.
• Ability to perform job functions while standing (Frequent).
• Ability to perform job functions while sitting (Frequent).
• Ability to perform job functions while walking (Frequent).
• Ability to work indoors (Continuous).
• Ability to work from elevated areas (Frequent).
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders (Frequent).
• Ability to reach in all directions (Frequent).
• Possess good finger dexterity (Continuous).
• Ability to fully use both legs (Continuous).
• Ability to fully use both hands/arms (Continuous).
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes (Continuous).
• Ability to see and recognize objects close at hand or at a distance (Continuous).
• Ability to match or discriminate between colors (Continuous).
• Ability to determine distance/relationship between objects; depth perception (Continuous).
• Ability to maintain hearing acuity, with correction (Continuous).
• Ability to perform gross motor functions with frequent fine motor movements (Continuous).
• Ability to work in a latex safe environment (Continuous).
• Ability to maintain tactile sensory functions (Frequent).
• Ability to maintain good olfactory sensory function (Frequent).
• Ability to be qualified physically for respirator use, initially and as required (Continuous).

Nice To Haves

• Epic experience
• Medical Office experience
• Call center experience
• Medical terminology
• Knowledge of insurance
• Certified Healthcare Access Associate
• Certified Revenue Cycle Representative
• Administrative Professional Certification

Responsibilities

• Offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers.
• Acts as a liaison between the patient and the hospital care team.
• Promotes informed decision-making and timely access to quality patient care.
• Provides a vital link to communication between multidisciplinary providers during their treatment planning.
• Performs specific functions requiring specialized education or training in advanced scheduling.
• Schedules all multidisciplinary and ancillary clinics across the enterprise.
• Performs series scheduling.
• Manages templates, including strategic overbooking and resource alignment.
• Manages referral authorization processes.
• Provides information on financial and drug assistance resources.
• Performs other complex scheduling methods.
• Serves as the initial point of contact for patients.
• Facilitates accurate and timely completion of registration.
• Distributes all paperwork necessary for patient care.
• Works closely with physicians and nurses to provide optimal ambulatory health care.
• Applies guest relations policies to patients, physicians and co-workers.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level