Patient Access Coordinator

BHS•Louisville, KY

1d•Onsite

About The Position

Baptist Health Medical Group is seeking a full-time Patient Access Coordinator for their Orthopedics department in the Louisville Area. This role operates on a first shift schedule. The position involves registering patients accurately, verifying insurance, handling inquiries, estimating patient portions, and performing collections. The coordinator will also pre-register patients, engage in discussions about benefits, and provide excellent customer service. Additionally, the role requires maintaining patient visit information, completing required training, and understanding the legal aspects of access services.

Requirements

High school diploma or equivalent

Nice To Haves

Registration Experience Preferred

Responsibilities

Demonstrates a commitment to the mission, vision and values of Baptist Health.
Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
Directs patients, answers the phone, and handles inquiries.
Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
Demonstrates skill with all applicable access software systems.
Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
Performs other related duties as assigned or requested in order to maintain a high level of service.
Completes required continuous training and education, including department specific requirements.
Maintains all patients visit information within the system, updating as requested.
Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.