Patient Access Coordinator (Per Diem)

Overlake Hospital Medical Center • Bellevue, WA

17h • Onsite

About The Position

Responsible for exemplary customer service in greeting and orientation of patients and visitors to the hospital. Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly. Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services.

Requirements

• High School Diploma required.
• Demonstrated customer service skills required.
• Exceptional interpersonal skills to interview, educate and advise patients of hospital policies.
• Professionalism to positively interact with individuals at all levels of the organization.
• Knowledge of the financial requirements of insurances, HMO and PPO organizations and state and federal programs.
• Must be articulate and skilled in teaching patients how to access the healthcare system.
• Intermediate level typing skills required.
• Ability to work independently and in a team environment.
• Ability to work in a fast paced area, where the performance and concentration of several tasks may be required simultaneously.

Nice To Haves

• Bachelors Degree preferred.
• Formal training in medical terminology, hospital finance and customer relations is preferred.
• Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in in a fast paced, high volume business setting preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet and orient patients and visitors to the hospital.
• Interview patients to collect demographic and financial data for accurate registration.
• Collect appropriate monies and obtain necessary signatures.
• Notify patients/guests of hospital regulations, policies, and services.

Benefits

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED