Patient Access Coordinator
Hazelden Betty Ford Foundation•Center City, MN
•Onsite
About The Position
Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution. PAC’s will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits. PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate. Customer service and sales are important skills, along with the ability to multi-task.
Requirements
- Associates Degree or three years equivalent experience
- 3 yrs customer service experience
- 1 yr call center or health care experience
- Strong technology/computer skills i.e. experience working with Medical EHR, comfortable navigating various system applications.
Nice To Haves
- Experience working with health care insurance and finances
- Recovery and 12-step knowledge
- Experience in a chemical dependency or behavioral health setting
Responsibilities
- Utilize customer service and sales skills to provide resolution to caller’s needs.
- Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
- Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations.
- Manage patient caseload to ensure conversion to admit.
- Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.
Benefits
- Competitive Health, Dental and Vision Plans
- Retirement savings plan with employer match
- Paid time-off
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
