Patient Access Coordinator

Rothman Orthopaedics•Orlando, FL

23h•Remote

About The Position

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.

Requirements

High School diploma or GED minimum education requirement
1+ years of high-volume call center experience
Must live within 50 miles of 265 E Rollins St suite 11100, Orlando, FL 32804
Intermediate computer skills required
Reliable, high-speed internet access and Wi-Fi connection required

Nice To Haves

Medical terminology knowledge highly preferred
Healthcare experience not required

Responsibilities

Handles all incoming telephone calls efficiently and in a timely manner.
Triages calls throughout the organization.
Answers inbound calls in a fast-paced environment.
Acts as the first point of contact for patients needing assistance.
Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
Demonstrates professionalism and patience when handling calls.
Maintains department productivity levels for customer satisfaction.
Escalates calls to Supervisor or other departments as necessary.
Answers questions regarding patient appointments.
Performs other duties and assists on additional lines as assigned by manager.
Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
Exemplifies the desired culture and philosophies of the organization.