Patient Access Coordinator

Pacific Cancer Care•Monterey, CA

1d•Onsite

About The Position

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC—each member of the team cares deeply, often for a very personal reason—and that means a lot to our patients. Our mission is to provide the highest quality of oncology and hematology services to our patients. Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve. This position description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Roles, responsibilities, and qualifications may change as the needs of the practice evolve.

Requirements

High school diploma or GED
Minimum 1 year of experience in a healthcare front desk, scheduling, medical records, or administrative role
Warm, professional, and patient-centered customer service approach
Excellent verbal and written communication skills
Strong organizational, time-management, and multitasking abilities
Proficiency with Microsoft Office; comfort with learning new healthcare systems
Knowledge of medical terminology and familiarity with insurance processes
Experience with scheduling, referrals, authorizations, or medical records workflows
Ability to work both independently and collaboratively within a multidisciplinary team

Nice To Haves

Associate’s degree or MA certification
Familiarity with oncology practice operations and EMR systems such as OncoEMR

Responsibilities

Greet and assist patients and visitors with professionalism, courtesy, and friendliness.
Maintain accurate and up-to-date records within the EMR and process incoming documents.
Answer incoming calls, return messages, and route inquiries appropriately.
Support scheduling needs, medical record retrieval, and authorization workflows.
Cross-train and provide coverage across front office functions including scheduling, referrals, medical records, front desk, and imaging coordination.
Maintain HIPAA compliance and perform additional administrative tasks such as scanning, filing, printing, and supporting other departments.
Process incoming and outgoing referrals, ensuring all required documentation is included.
Verify insurance benefits and obtain necessary authorizations for new patient appointments.
Prepare next-day new patient visit lists and ensure demographic and insurance uploads are complete.
Review fax queues and upload new referrals and documentation in a timely manner.
Communicate with referring offices and new patients to address missing information and support onboarding.
Request, receive, and organize medical records from external providers.
Upload, index, and maintain accurate records within the EMR.
Fulfill internal and external records requests in compliance with regulatory requirements.
Prepare charts and ensure clinicians have the necessary documentation for upcoming visits.
Maintain logs, documentation standards, and confidentiality per HIPAA guidelines.
Welcome and check in patients while verifying insurance and demographic information.
Provide general support to patients and visitors to promote a positive experience.
Collect co-pays, outstanding balances, and process payments at time of service.
Manage waiting room flow and communicate patient status updates to clinical teams.
Answer phones, assist patients with questions, and ensure forms and consents are completed and scanned.
Schedule a variety of appointments including office visits, labs, follow-ups, treatments, and diagnostic imaging.
Verify orders, documentation, and authorizations prior to scheduling to ensure readiness for care.
Review daily schedules, ensure accuracy, and make adjustments in coordination with clinical teams.
Perform reminder calls, manage rescheduling needs, and provide preparation instructions to patients.
Communicate clearly with patients and departments to support smooth clinic flow and coordinated care.