Patient Access Coordinator

Mass General Brigham•Boston, MA

22d•Hybrid

About The Position

Responsible for ensuring that all necessary information is accurately collected and recorded. Will work to provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. Support onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.

Requirements

High School Diploma or Equivalent required
Experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
Excellent customer service skills, including active listening, empathy, and effective communication.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Proficiency in Microsoft Office and electronic medical record systems.

Nice To Haves

Associate's Degree Healthcare Administration preferred
Associate's Degree Related Field of Study preferred

Responsibilities

Train and mentor patient access representatives and serve as a go-to for day-to-day questions.
Greet patients and provide them with exceptional customer service and support.
Schedule appointments, pre-register patients, and process patient information accurately and efficiently.
Respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
Ensure that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
Stay up to date on healthcare regulations and policies and apply them in daily operations.