Patient Access Coordinator (32 hrs/wk)

Rothman Orthopaedics•Philadelphia, PA

1d•Remote

About The Position

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently and in a timely manner. This individual is responsible for triaging calls throughout the organization. The role requires answering inbound calls in a fast-paced environment, acting as the first point of contact for patients needing assistance, creating patient records, triaging calls, and scheduling appointments based on patient needs. The coordinator must demonstrate professionalism and patience, maintain department productivity levels, and meet or exceed monthly scorecard expectations. They will also escalate calls as necessary, answer questions regarding appointments, and perform other assigned duties. Adherence to established policies, procedures, and scripting is essential to meet call-time and quality standards, while exemplifying the organization's desired culture and philosophies.

Requirements

High School diploma or GED minimum education requirement
1+ years of high-volume call center experience
Intermediate computer skills required
Reliable, high-speed internet access and Wi-Fi connection required

Nice To Haves

Medical terminology knowledge highly preferred
healthcare experience not required

Responsibilities

Answer inbound calls in a fast paced environment.
Acts as the first point of contact for patients needing assistance.
Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
Demonstrates professionalism and patience when handling calls.
Maintains department productivity levels for customer satisfaction.
Escalates calls to Supervisor or other departments as necessary.
Answers questions regarding patient appointments.
Performs other duties and assists on additional lines as assigned by manager.
Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
Exemplifies the desired culture and philosophies of the organization.