Patient Access Coordinator - Gastroenterology

Cleveland Clinic • City of Utica, NY

5d • Onsite

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area. A caregiver in this position works 8:00am to 5:00pm.

Requirements

• High school diploma or GED.
• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians, and other departments on a problem resolution basis.
• OR three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others.
• Associate degree may substitute for one year of experience.
• Bachelor's Degree may substitute for the experience requirement.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance of and assists in training patient service representative.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients, and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED