Patient Access - Communications Specialist II
About The Position
Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. Greet visitors in a professional and courteous manner. Consistently ensure positive customer interactions Manages difficult or emotional individual situations Responds promptly to individual needs Responds to requests for service and assistance Fulfills commitments to individuals If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.
Requirements
- High school diploma or equivalent
- One year customer service experience
- Comfortable using common computer applications
Benefits
- Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)
- Health, Vision, Dental and Pet Insurance
- Life Insurance
- Short Term and Long-Term Disability and Life Insurance
- Identity Theft Protection
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days of Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
