Patient Access - Communications Specialist II

BHS • Richmond, KY

5d • Onsite

About The Position

Job Summary: Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner.
Job Description: Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. Greet visitors in a professional and courteous manner. Consistently ensure positive customer interactions Manages difficult or emotional individual situations Responds promptly to individual needs Responds to requests for service and assistance Fulfills commitments to individuals

Requirements

• High school diploma or equivalent
• One year customer service experience
• Comfortable using common computer applications

Responsibilities

• Direct incoming calls from the switchboard and patient information lines
• Monitor alarms and emergency telephones in the switchboard
• Communicate necessary information quickly
• Receive and process work orders
• Provide information to walk-up visitors and patients
• Answer switchboard and information desk telephones
• Accurately connect callers with the extension or information they need
• Greet visitors
• Ensure positive customer interactions
• Manage difficult or emotional situations
• Respond promptly to individual needs
• Respond to requests for service and assistance
• Fulfill commitments to individuals

Benefits

• Full-Time 32 weekly hours (0.8 FTE) - 40 weekly hours (1.0 FTE)
• Health, Vision, Dental and Pet Insurance
• Life Insurance
• Short Term and Long-Term Disability and Life Insurance
• Identity Theft Protection
• Tuition Reimbursement up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days of Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support
• Retirement with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED