Patient Access Center Representative

Sunset Health•Yuma, AZ

About The Position

The Patient Access Center Representative answers incoming calls, schedules and confirms appointments, directs callers to appropriate clinic departments, and provides respectful, efficient customer service to patients. The role collects patient demographic, medical history, billing, and insurance information; registers new patients; and electronically verifies insurance eligibility for patients with Banner and Arizona Health Care Cost Containment System (AHCCCS) insurance. The representative maintains accurate records and appointment schedules, follows procedures for answering and screening calls, communicates effectively with clinic staff, and protects patient confidentiality in accordance with HIPAA requirements. The position also involves reporting patient concerns or complaints to a supervisor, participating in staff meetings, and supporting department goals and a team-oriented work environment.

Requirements

Must be able to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Must be able to obtain a fingerprint clearance card. If not already obtained, the application must be submitted within five business days of employment.
Must successfully pass a background check and a health and drug screen.

Responsibilities

Answer incoming calls using excellent phone etiquette, schedule appointments, and direct callers to appropriate clinic departments.
Maintain good attendance, punctuality, and work full scheduled shifts.
Handle patient needs and requests efficiently with respectful customer service, addressing questions, concerns, and issues.
Collect patient demographic, medical history, billing, and insurance information.
Register new patients and electronically verify insurance eligibility for patients with Banner and AHCCCS insurance.
Maintain general knowledge of the organization's departments and processes.
Follow HIPAA requirements and maintain confidentiality when handling patient questions and concerns.
Schedule initial and follow-up appointments, verify appointments, and perform appointment confirmations.
Enter information into databases and maintain accurate records.
Report patient concerns and complaints to a supervisor.
Maintain schedule accuracy to support maximum patient flow.
Follow established procedures for answering and screening incoming calls.
Communicate effectively with clinic staff.
Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
Participate in staff meetings and work toward department goals and objectives.
Perform other duties as assigned.