Patient Access Center Representative
About The Position
Planned Parenthood Columbia Willamette (PPCW) is hiring a Patient Access Center Representative to help patients connect with the care they need. Be the voice that welcomes patients to Planned Parenthood. For many patients, their first interaction with PPCW happens over the phone. As a Patient Access Center Representative, you'll help make that first experience supportive, respectful, and easy to navigate, whether you're scheduling an appointment, answering questions, helping someone understand their options, or connecting them with the right resources. This is customer service work with a purpose. You'll join a collaborative team helping patients access essential sexual and reproductive health care throughout Oregon and Southwest Washington.
Requirements
- High school diploma or equivalent
- Equivalent of 2 years of full-time work experience, including at least 1 year of customer service experience
- Strong verbal and written communication skills
- Ability to handle sensitive, stressful, or challenging conversations professionally
- Comfort working in a high-volume environment and managing multiple tasks
- Computer proficiency, including data entry and keyboarding of at least 35 WPM
- Strong problem-solving skills and ability to learn new systems
- Ability to work independently while staying connected and communicating effectively with a remote team
- Flexibility and ability to adapt to changing processes, technology, and patient needs
Nice To Haves
- Call center experience
- Front-line healthcare or social services experience
- Experience scheduling appointments
- Experience with Epic or another electronic health record system
Responsibilities
- Answer a high volume of patient calls and accurately schedule appointments
- Help patients understand PPCW services and what to expect at their visit
- Enter and update patient information in Epic
- Problem-solve patient questions and connect callers with the appropriate team or resources
- Discuss fees, funding options, and basic insurance information
- Process online appointment requests and assist with patient waitlists
- Provide referrals when patients need services PPCW doesn't offer
- Handle sensitive conversations with compassion, professionalism, and confidentiality
- Work toward individual and team service and productivity goals
- Help create a positive patient experience while making it easier for people to access the care and information they need.
Benefits
- Paid time off (up to 4 weeks, increases over time)
- 9 paid holidays
- Medical, dental, and vision insurance for eligible employees
- 403(b) retirement plan with employer matching contributions
- Free, confidential counseling and support (EAP)
- Ongoing training and development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
