Patient Access Associate - Westbank Pediatrics

LCMC Health • Marrero, LA

4d • Onsite

About The Position

The Patient Access Associate greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information. The Patient Access Associate is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC Health professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Associate interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC Health's "Expectations" as duties are performed on a daily basis.

Requirements

• High School Diploma/GED or equivalent OR 2 years of work experience.
• Excellent customer service, interpersonal, and conflict resolution skills.
• Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people.
• Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner.
• Excellent decision-making skills; sound judgment in handling/escalating difficult situations.
• Good analytical skills with a strong attention to detail.
• Proficiency in computers.

Responsibilities

• Greet patients and guests in a courteous manner while initiating the scheduling or check-in process.
• Obtain and verify accurate identification and demographical data for the patient's permanent medical record.
• Recognize and maintain the confidentiality of all patient information.
• Complete the patient registration and admission process through various interaction types (point-of-service face-to-face, telephone, web enabled, interpretative service).
• Improve patient satisfaction through consistently representing LCMC Health professionally.
• Cross-train to support multiple functions across all patient and payer types.
• Interact with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel.
• Demonstrate actions consistent with LCMC Health's "Expectations" as duties are performed on a daily basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED