Patient Access Associate- Part Time-Nights

St Croix Health•St. Croix Falls, WI

6d•Onsite

About The Position

The Patient Access Associate is responsible for being the first point of contact with patients and their caregivers. This position assists patients with the administrative aspects of gaining access to the medical treatment they need. The Patient Access Associate oversees patient registration, telecommunication systems, and patient scheduling.

Requirements

High school graduate or equivalent
One year of experience in customer service, patient registration, or other similar role in a healthcare setting
Excellent communication and listening skills
Excellent customer service skills
Ability to deal with difficult people and stressful situations in a professional manner
Ability to problem solve, manage time, prioritize tasks
Ability to work independently or as a team
Possesses a basic understanding of medical terminology and procedures
Ability to maintain confidentiality
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Associate Degree in related field preferred

Responsibilities

Greet patients and their caregivers upon arrival
Register patient accurately in the database
Collect information such as patient details, medical history, billing, and insurance information
Records insurance information and updates any other patient information
Relays information between patients and other staff members
Informs patients and their caregivers on hospital procedures, policies, and protocols
Handles all functions in the telecommunications area, daily on call schedule, alarm monitors and ambulance communications and/or works the call center in the clinic.
Handles patient/staff complaints when in telecommunications area
Receives input from other departments on our accuracy
Schedules patient appointments and procedures as requested by patients, nursing or medical providers.
Reviews errors that come from the chores when checking appointments