Patient Access Associate- Plastic Surgery

LCMC Health•New Orleans, LA

7d•Onsite

About The Position

This role is more than a job; it's an opportunity to lean into your calling with the support and resources needed to thrive and grow. LCMC Health is committed to inclusion and providing diverse benefits to its workforce. The organization is dedicated to serving the New Orleans community through community health services and making medical innovations accessible, fostering a culture of wellness. This position plays a key role in the patient access process, ensuring a positive and efficient experience for patients, guests, and family members.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.
Excellent customer service, interpersonal, and conflict resolution skills.
Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people.
Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner.
Excellent decision-making skills; sound judgment in handling/escalating difficult situations.
Good analytical skills with a strong attention to detail.
Proficiency in computers.

Responsibilities

Completes the scheduling function, registration, messaging, and/or admissions process.
Greets patients, guests, and family members.
Schedules patients for services with the appropriate provider at appropriate locations and desired times, ensuring accuracy and timeliness.
Analyzes current patient information to determine if an account already exists to avoid duplicate records.
Creates an account for all patients who call for services or present for services, including walk-ins, non-scheduled, and emergency services, according to the registration policy.
Registers patients by entering accurate demographic, financial class, and insurance information; makes revisions to systems immediately as errors are recognized.
Activates scheduled accounts that have been set up for the patient according to the registration policy.
Resolves work queue errors accurately and in a timely fashion.
Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against the current system.
Ensures patient/guarantor signs all applicable documentation, such as consents and financial assistance applications.
Scans IDs, insurance cards, orders, authorization information, etc., to the patient’s account once the information is validated for accuracy.
Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with the insurance company within the established timeframe.
Completes messages for providers as needed using the In-Basket messaging system, ensuring all information contained in the message is accurate.
Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account.
Performs financial analysis of each case and informs the patient of financial responsibility.
Identifies patient copayment and reminds the patient of the collection process at the time of visit.
Informs patient/guarantor of liability due, including prior balances and estimates for scheduled services.
Attempts to collect payment at point of service for both copayments and residual payments.
Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed.
Maximizes point-of-service collection, meeting established registration collection goals.
Provides excellent customer service to all patients, guests, family members, and internal and external team members/customers.
Promotes a customer-centered experience by performing all functions in a warm and courteous manner.
Answers incoming calls and warm transfers calls to appropriate areas of the department/clinic/hospital.
Provides directions to applicable areas of interest whether over the phone or in-person.
Schedules and reschedules appointments for patients as needed.
Balances cash drawer daily and prepares cash long at the end of the shift when applicable.
Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review.
Makes department copies and reports unreconciled monies/deposits to supervisor.
Follows facility cash drawer policy as applicable.
Completes and meets all job-related facility-specific requirements of LCMC.