Patient Access Associate Lead
About The Position
Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. The Patient Access Team Lead – Inpatient Verification is responsible for overseeing daily workflow, supporting front-end registration and verification processes, monitoring staff productivity, and ensuring compliance with operational, financial, and documentation standards. This role provides real-time guidance to associates, helps resolve workflow barriers, and promotes accurate, timely, and patient-centered service delivery.
Requirements
- Experience in Patient Access, registration, insurance verification, or hospital admitting operations
- Working knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes
- Strong organizational, problem-solving, and time management skills
- Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment
- Strong verbal and written communication skills
- Ability to coach staff, reinforce expectations, and support operational compliance
Nice To Haves
- Experience with systems such as Entri, Compass, EMPI , or similar patient access applications
Responsibilities
- Review daily and monthly productivity metrics.
- Monitor associate performance to ensure the minimum expectation of 6 patients per hour is met.
- Track collection performance regularly to remain on pace for the monthly goal
- Provide immediate coaching and follow-up for associates who are not meeting expectations.
- Complete all assigned leadership tasks daily without repeated reminders.
- Lead by example through punctuality, professionalism, accountability, and consistent follow-through.
Benefits
- competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
