Patient Access Associate 3

Inova • Falls Church, VA

9d • Onsite

About The Position

Inova Centralized Surgical Scheduling is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift, Monday – Friday, 8:00a-4:30p. This role is solely focused on surgical scheduling, not registration and check-out. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
• High School diploma or equivalent.

Nice To Haves

• 1+ years of experience with surgical or medical scheduling.
• Ability to multi-task with attention to detail.
• Spanish-English bilingual

Responsibilities

• Assumes responsibility for assigned surgeons and surgeons offices and maintains a positive relationship
• Understands and performs scheduling of surgical cases in timely manner according to department standards of work
• Works in collaboration with respective operating rooms to ensure accuracy and efficiency in surgical scheduling
• Provides support and scheduling to all service line and care sites within Inova Health System
• Provides support and coverage to Team Lead as needed
• Facilitates pre-admission by ensuring real time eligibility with insurances
• Works independently to complete assignments without close supervision
• Demonstrates proficient scheduling with minimal errors and assists in changing/improving workflow processes
• Delivers an acceptable volume of work with high levels of accuracy.
• Encourages open communication of ideas and opinions
• Accepts responsibility to review and correct errors before completion of scheduling surgical procedures
• Uses a logical process to identify the cause of problems and develop appropriate solutions and follows the chain of command within the department leadership when needed
• Ability to assist and audit the use of CPT codes and ICD 10 codes to provide accuracy in scheduling
• Accepts and provides direct/honest feedback between team members in a non-punishing manner
• Maintains, collaborates, and supports positive working relationships with departments that interact with surgical scheduling (i.e., Patient Financial Services, Pre-surgical Services)
• Attends and actively participants in department meetings and initiatives
• Supports and participates in system initiatives
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED