Patient Access Associate 2 OBGYN
About The Position
Inova OBGYN - Ashburn is looking for a dedicated Patient Access Associate 2 to join the team. This is a full-time position, Monday-Friday, day shift, with office hours from 8:00 am to 5:00 pm. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications, and providing financial counseling. The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem-solving and effective communication skills. Engages in active listening when dealing with customer complaints. Inova is consistently ranked as a national healthcare leader in safety, quality, and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Requirements
- High School Diploma or GED
- 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree
Nice To Haves
- 2 years of customer service experience
- 1 year healthcare experience
Responsibilities
- Expresses sincere concern and empathy when dealing with customer complaints.
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Benefits
- medical, dental and vision coverage
- a robust team member wellness program
- Inova matches the first 5% of eligible contributions – starting on your first day.
- up to $5,250 per year in education assistance
- up to $10,000 for student loans
- 25 mental health coaching or therapy sessions, per person, per year, at no cost
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
