Patient Access Associates 2

Inova • Annandale, VA

1d • Onsite

About The Position

Inova Physical Therapy – Annandale is looking for a dedicated Patient Access Associate 2 to join the team. This is a full-time position with shifts from Monday to Friday and every other Saturday, with varying hours within the operational window of 6:45 a.m. – 7:00 p.m. Saturday hours are limited from 6:45 a.m. to 3:30 p.m. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications, and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem-solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance. Inova is consistently ranked a national healthcare leader in safety, quality, and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• High School Diploma or GED
• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Nice To Haves

• Bilingual in Spanish

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians, and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED