Patient Access Associate 2 - Fetal Care Center

Inova•Falls Church, VA

13d•$18 - $30•Onsite

About The Position

Inova Fairfax Hospital - Fetal Care Center is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday. Office hours 7:00am-6:00pm, shift 8-hour times are flexible within that period. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Requirements

High School Diploma or GED
1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Nice To Haves

2 years of customer service experience
1 year healthcare experience, EPIC EHR experience ideal.

Responsibilities

Expresses sincere concern and empathy when dealing with customer complaints.
Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.