Patient Access Associate 1 Pediatric Cardiology

Inova Health System • Rockville, MD

1d

About The Position

The Patient Access Associate 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.

Requirements

• 1 year of customer service or 1 year of experience in a medical setting
• High School diploma or equivalent

Nice To Haves

• Associates degree in lieu of experience

Responsibilities

• Works independently to complete assignments without close supervision
• Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes
• Uses a logical process to identify the cause of problems and develop appropriate solutions
• Selects an appropriate method of communication for audiences and adjusts communication style when needed
• Explains insurance benefits and patient liability by using appropriate communication methods/styles
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support
• Interviews patients to secure and document required medical, financial, demographic and insurance information
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner
• May perform additional duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED