Patient Access Assoc. I - Float Pool - 40hrs

Connecticut Children's Medical Center•Hartford, CT

2d•Onsite

About The Position

Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day. The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center.

Requirements

High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Intermediate knowledge of MS Word and Excel.
ADT systems and Insurance Verification systems (EPIC preferred).
Knowledge of Managed Care, referral/pre-certification/ authorization process.
HIPAA
Computer, typing, data entry.
Strong verbal & written communication skills.
Strong organizational skills.
Ability to Handle a fast paced, high-volume environment
Ability to Work in a team environment alongside multiple disciplines.
Ability to Provide guidance and assist in training to peers.
Ability to Have crucial conversations with others/ peers with guidance.

Nice To Haves

1-year minimum direct related experience and healthcare experience preferred.

Responsibilities

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
Demonstrates cultural sensitivity in all interactions with patients/families.
Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children’s STANDARDS
Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and Outpatient cases and Physician Practice Office appointments.
Verifies all required insurance and billing information and uses the proper payer plan codes.
Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure.
Makes corrections and updates patient information in computer systems as necessary.
Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.