Patient Access Assistant

MyMichigan Health•Alpena, MI

9d•Onsite

About The Position

The Patient Access Associate is responsible for greeting, interviewing, and gathering information from each patient, providing high-level customer service while facilitating accurate and timely completion of registration and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. The Associate must verify insurance, benefits, coverage, and eligibility. The Associate may obtain or verify insurance authorizations for scheduled and unscheduled services. They will acquire necessary signatures on financial agreements, consents, and admission agreements, generate appropriate paperwork, and place hospital identification bands on patients according to procedure. This role is responsible for entering complete and accurate data utilizing computer technology. The Associate acts as a liaison between patients, financial counselors, and hospital patient accounting, ensuring that all state, federal, CMS, and MyMichigan Health policies and procedures are followed. A primary function of this position will be to perform point-of-service collections of co-pay and deductible amounts from patients in a diplomatic and customer-focused manner. This position requires the ability to work in a team atmosphere and possess good communication skills. This position will also perform miscellaneous related duties as assigned. Candidates must have a primary address located within the state of Michigan or be willing to move to Michigan to be considered.

Requirements

High school diploma or GED is required
Typing skills and basic personal computer knowledge needed to enter patient information.
Basic math proficiency and customer service skills.
Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.
Maintains confidentiality with all patient information and data obtained.
Demonstrate competency in Microsoft® Windows.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Nice To Haves

Preferred Associates degree or Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management (NAHAM).
One year experience working with insurance and patient accounts preferred.
Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting preferred.
An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Responsibilities

Schedules/Registers/Pre-Registers patients accurately and completely
Works assigned reports/work queues
Obtains required pre-authorizations when needed/required
Interfaces with patient care departments to provide information regarding Patient Access
Perform inpatient admission functions, including direct admits and emergency department admissions.
May include Switchboard duties.
Collects patient demographics to complete a registration accurately including documentation of MSP information for Medicare patients.
Uses available tools to verify patient identification and insurance eligibility
Carries out special projects as assigned by Manager.
All other duties as assigned.