Patient Access Assistant Manager - FT - Days

Arnot Health System•Elmira, NY

3d•Onsite

About The Position

The Assistant Manager, Patient Access oversees daily operations of the Patient Access team to ensure accurate registration, financial intake, service standards compliance, and an exceptional patient experience across the system. The role involves overseeing daily operations, staffing, productivity, and service standards compliance. The Assistant Manager keeps the Patient Access Manager and Director informed of Service Standard goals, performance evaluations, disciplinary issues, and other related statistical data. They are responsible for completing regular quality audits to ensure accurate patient registration, insurance verification, documentation, and charge entry. This role also leads point-of-service collections, supports patient financial discussions, prepares work schedules, coordinates daily duties, and ensures employees comply with attendance guidelines. Additionally, the Assistant Manager is responsible for coordinating training, coaching, and timely completion of performance evaluations for the patient access team. They conduct quality audits, monitor trends, and implement process improvements. Coordination with Nursing, Scheduling, and Revenue Cycle teams is essential to support patient flow. The Assistant Manager ensures Patient Access SOPs are up-to-date and recommends process improvements for maximum team efficiency. Participation in a rotational on-call schedule is required for timely leadership support, including evenings, weekends, and holidays. Employees are responsible for attending all mandatory educational, compliance, and safety program sessions. The role emphasizes understanding and demonstrating the importance of satisfying patient/customer needs through friendly and caring interactions, attentiveness, and proactive communication to ensure a secure and pleasant experience.

Requirements

High school diploma or equivalent
Minimum three years healthcare, billing, or revenue cycle experience

Nice To Haves

Supervisory experience
Medical terminology knowledge

Responsibilities

Oversee daily Patient Access operations, staffing, productivity, and service standards compliance.
Keep Patient Access Manager and Director informed of Service Standard goals, performance evaluations and disciplinary issues as well as other related statistical data or issues involving the Patient Access team.
Complete regular quality audits on Patient Access team to ensure accurate patient registration, insurance verification, documentation, and charge entry.
Lead point-of-service collections and support patient financial discussions.
Prepare work schedules and coordinate/assign daily duties to staff.
Ensure employees comply with attendance guidelines and timecards reflect an accurate record of time.
Coordinate all necessary training for patient access team, coaching, and timely completion of Performance evaluations.
Conduct quality audits, monitor trends, and implement process improvements.
Coordinate with Nursing, Scheduling, and Revenue Cycle teams to support patient flow.
Keep Patient Access SOPs up to date and recommend and document agreed upon process improvements to ensure maximum efficiency of team.
Participate in a rotational on-call schedule to ensure timely leadership support needs, including evenings, weekends, and holidays as assigned.
Attend all mandatory educational, compliance and safety program sessions.
Understand and demonstrate the importance of satisfying the needs of the patient/customer by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout the System.