Patient Access Assistant / MA

Sunrise Community Health Center•Loveland, CO

4d•Onsite

About The Position

The Patient Access Assistant / MA performs administrative and clinical duties under the direction of supervisor and clinic manager. The duties include managing providers schedules providing access to patients, scheduling, rescheduling and canceling appointments, contact patients to schedule appointments. With a Quality, Customer First, and Compassionate approach, the Medical Assistant - Patient Access Specialist will provide proper triage for patients, monitor and regulate schedules and walk-in patients, answer and screen phone calls, provide information and schedule patient appointments in the HER system. This role involves team-based care, collaborating with medical, front desk, providers, clinical staff, and patients to promote access to appropriate care and enhance patient care. The position requires developing and maintaining good working relationships with colleagues in other departments, monitoring, maintaining, and providing appropriate follow-up on schedules, contacting patients due for a visit when a cancellation occurs, and alerting other departments in the event of schedule changes and emergencies. The role also involves assisting and searching for available appointments to fulfill access care in a timely manner, compiling and analyzing patient needs to develop more effective patient care and prevent delays, and outreach to patients who may need to schedule an appointment. Additionally, the Patient Access Assistant will contact patients to remind them about their appointments to confirm and/or cancel, manage templates for day-to-day edits and reschedules, contribute to the smooth operation of the practice, and return calls to patients in a timely manner. The role ensures patient visits are more efficient by identifying that records from transitions of care are available, results from labs or diagnostics are in the EHR, and labs or other services are specified in standing orders protocols. The role also assists the team to maintain proper clinic flow and performs other duties as assigned.

Requirements

High School Diploma or GED required.
Three to four years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Certified Medical Assistant (CMA) certification preferred.
Associate’s degree (AA) in Medical Staff Services Management preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Provides proper triage for patients.
Monitoring and regulating schedules and walk-in patients.
Answers, screen phone calls, provides information and schedule, patients appointments in the HER system.
Team based Care: Clinical-collaboration- works in collaboration with medical, front desk, providers, clinical staff, and patients to promote access to appropriate care in the goal of enhancing patient care.
Develop and maintain good working relationships with colleagues in other departments.
Monitors, maintains, and provides appropriate follow-up on schedules contacting patients due for a visit when a cancellation occurs.
Alerting other departments teams in the event of schedule changes and emergencies.
Assisting and searching for available appointments to fulfill access care to patients in timely manner.
Compiling and analyzing patient needs to develop more effective patient care and prevent delays.
Outreach to patients who may need to schedule an appointment.
Contact patients to remind them about their appointment to confirm and/or cancel appointments, to avoid no shows.
Cancel and reschedule appointments.
Manage templates for day-to-day edits and reschedules.
Contribute to the smooth operation of practice.
Returns calls to patients in a timely manner and places outgoing calls as indicated by Providers.
Ensures patient visit is more efficient by identifying: Records from transitions of care are available during the patient visit.
Ensures patient visit is more efficient by identifying: Results from labs or diagnostic are in the EHR.
Ensures patient visit is more efficient by identifying: Labs or other services that are not specified in the standing orders protocols.
Team Based: Assists team to maintain proper clinic flow.
Other duties as assigned.

Benefits

Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)
Medical Insurance
Dental & Vision Insurance
Basic Life & AD&D Insurance
Voluntary Life Insurance
Long-Term Disability (LTD)
FSA Medical Flexible Spending Account
FSA Dependent Care Spending Account
Employee Assistance Program
Competitive 401K Plan
Loan Forgiveness Programs
Referral Bonus
Tuition and Training Reimbursement
Agency Wide Training
Master Class Subscription
Employee Recognition Programs