Patient Access Assistant I - Waynesboro PRN - Days

WellSpan Health•Waynesboro, PA

9d•Onsite

About The Position

Works under direct supervision, representing the System in a professional manner with excellent customer service. This role involves handling inpatient admissions, registration, patient arrival, and kiosk support. Key duties include pre-service outreach, greeting patients warmly, promoting self-service tools, interviewing patients, preparing necessary forms, assigning rooms, monitoring waiting areas, and preparing information for billing. The position also involves cashiering and insurance verification.

Requirements

High School Diploma or GED
3 - 6 months of work experience
Completion of 6-8 week in-house registration procedures and medical terminology courses upon hire
Excellent communication and interpersonal skills

Responsibilities

Conducts patient interviews to collect accurate financial, biographic, and demographic information for admission or registration.
Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
Prepares pre-admission and admitting forms, facilitates room transfers, and prepares admitting and discharge reports.
Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components and verify insurance coverage and eligibility.
Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
Makes bed assignments based on patient preference, condition, and diagnosis.
Receives payments from patients and issues receipts.
Investigates overpayments and researches outstanding accounts for additional resource funding.
Reconciles daily cash and verifies account balances.
Compiles and distributes information regarding patients' personal, insurance, and financial status.
Provides appropriate forms to billing and other departments.
Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards.
Corresponds with patients to acquire required authorizations and assignments of benefits.
Maintains the insurance master file and updates as necessary.
Works with appropriate sources to coordinate precertification requirements with PROs, HMOs, and other contractual third parties.
Assists patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices.
Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.
Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages, and directs calls.
Prepares and maintains records of patient charges.
Maintains department records, reports, files, and census statistics as required.
Maintains established policies and procedures, objectives, quality assessment, safety, environmental, and infection control standards.
Participates in educational programs and inservice meetings.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Proactively approaches and greets all guests with a warm and personal greeting.