Patient Access Assistant I - Waynesboro - Days

WellSpan Health•Waynesboro, PA

10d•Onsite

About The Position

Works under direct supervision and represents the System in a professional manner, using good customer service practices. This role involves performing a variety of functions including inpatient admissions, registration, patient arrival, and kiosk support. Duties include pre-service outreach to patients, greeting customers, promoting self-service tools, interviewing patients, preparing admitting and related forms, assigning inpatient rooms, monitoring waiting areas, and preparing information and charges for billing. The role also involves cashiering and insurance verification.

Requirements

High School Diploma or GED
Less than 1 year of experience
3 - 6 months of experience
6-8 week in-house registration procedures and medical terminology courses Upon Hire
Excellent communication and interpersonal skills

Responsibilities

Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.
Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.
Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.
Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
Makes bed assignments based on patient preference, condition and diagnosis.
Receives payments from patients and issues receipts.
Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.
Reconciles daily cash and verifies account balances.
Compiles and distributes information regarding patients' personal, insurance and financial status.
Provides appropriate forms to billing and other departments.
Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards.
Corresponds with patients to acquire required authorizations and assignments of benefits.
Maintains the insurance master file and updates as necessary.
Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.
Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices.
Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.
Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
Prepares and maintains records of patient charges.
Maintains department records, reports, files and census statistics as required.
Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
Participates in educational programs and inservice meetings.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Proactively approach and greet all guests with a warm and personal greeting.
Fosters teamwork; and practices fiscal responsibility through improvement and innovation.