Patient Access Advocate, Full Time Nights

Intuitive Health•Carmel, IN

1d•Onsite

About The Position

Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. The Front Desk Receptionist position is a full-time role working nights, specifically from 7pm to 7am. Shifts are flexible with a 6-week self-scheduling period. This role is ideal for individuals with customer/patient-facing experience looking to enter the healthcare field. The Leader works directly with new hires to ensure they are trained and confident. Prior healthcare exposure is a plus. The front desk staff is responsible for greeting patients, answering phones, database entry, and general clerical duties, requiring a consistently pleasant and professional demeanor, a welcoming attitude, and the ability to multitask.

Requirements

Flexibility.
Communication Proficiency.
Collaboration Skills.
Patient/Client Focus.
Technical Capacity.
High school diploma or general education degree (GED).
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information to patients and other employees in the organization.
Basic math skills, including the ability to add, subtract, multiply, and divide.
Ability to apply common sense to carry out detailed written or oral instructions.
Ability to deal with problems in standardized situations.
Familiar with health insurance and insurance verification.
Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
Must be computer literate (Word, Excel, Outlook).
Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
Exceptional communication skills and customer service is required.
Solid work history.

Nice To Haves

Minimum of 1 year of experience in a medical office setting is a plus.
Some exposure to Healthcare is a plus.

Responsibilities

Greeting patients in a friendly, courteous, and professional manner in both in-person and over the phone.
Check patients in and out.
Verifying benefits and collecting copayments, coinsurance, and deductibles.
Assist staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
Creating and maintaining patient files.
Screen phone calls and direct them to the appropriate individual. Take and direct messages as necessary.
Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
Confirm all paperwork is filled out correctly.
Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.
Assure a clean work environment. This may include duties often reserved for housekeeping services, such as emptying trash, vacuuming, mopping floors, and cleaning counters.
Encourage a work environment that is friendly and respectful.
Provide patients and their families with a customer-focused, friendly, reassuring open environment that encourages patients to return to Intuitive Health.
Follow all HIPAA policies and procedures.
Follow all company policies.