Patient Access Advocate, PT Midshifts

Intuitive Health•Columbia, SC

2d•Onsite

About The Position

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, database, and general clerical duties. In this position, it is imperative that you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. The ability to multi-task is a must. The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments, and documentation of registration information within an electronic system. The Patient Access Advocate will confirm that the account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities, including collecting payment and any needed follow-up activities required. The Patient Access Advocate provides the highest level of customer service to patients/family at the time of service through registration interactions, as well as providing wayfinding to patients and/or visitors.

Requirements

Minimum Typing Speed of 50wpm.
Flexibility.
Effective communication skills.
Collaboration Skills.
Patient/Client Focus.
Technical Capacity.
Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
High school diploma or general education degree (GED)
A minimum of 6 months of work experiences in a healthcare setting or one year customer service background.
Basic understanding of insurance preferred.
Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
Exceptional communication skills and customer service is required.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information to patients and other employees in the organization.
Basic math skills including the ability to add, subtract, multiply and divide.
Ability to apply common sense to carry out detailed written or oral instructions.
Ability to deal with problems in standardized situations.
Ability to work independently, self-directed and work with individuals with diverse backgrounds.
Analytical and problem solving skills.
Ability to manage conflict and appropriately request the help of a supervisor when needed.
Daily focus on attaining productivity standards.
Minimum of 1 year experience in medical office setting desired.
Familiar with health insurance and insurance verification.
Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.
Must be computer literate (Word, Excel, Outlook).
Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
Exceptional communication skills and customer service is required.
Solid work history.

Nice To Haves

Basic understanding of insurance preferred.
Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
Minimum of 1 year experience in medical office setting desired.

Responsibilities

Greet patients in a friendly, courteous, and professional manner, both in person and over the phone.
Check patients in and out.
Perform visit closure activities to include collecting payment, and any follow-up activities that may be necessary for patient care.
Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly. Collect copayments, coinsurance, deductibles.
Assist staff and patients with clerical duties as needed, including: copying, scanning, and faxing documents.
Creating and maintaining patient files.
Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
Confirm all paperwork is filled out correctly.
Make sure the front desk, waiting room area, and children’s play area are always clean and presentable.
Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors, and cleaning counters.
Encourage a work environment that is friendly and respectful.
Provide patients and their families with a customer-focused, friendly, reassuring, open environment that encourages patients to return to our ED/UCs.
Follow all HIPAA policies and procedures.
Follow all company policies.
Attend Staff meetings and Huddles as required.