Patient Access Advocate, PRN Evening

Intuitive Health • Woodway, TX

10h • Onsite

About The Position

Intuitive Health pioneered the combined emergency room and urgent care model in 2008, creating a new standard for innovation and accessibility in ambulatory care. They partner with leading health systems nationwide to build and operate retail healthcare facilities that integrate urgent care and emergency services. This model improves patient experience, reduces costs, and expands market presence for health systems. Intuitive Health serves over 1 million patients annually and is ranked among the top 1% of global retailers for customer satisfaction. Team members are employed by Intuitive Health and work collaboratively with partners to deliver a patient-centered experience.

Requirements

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
• Incumbent will be required to work at any facility and be responsible for own transportation.

Nice To Haves

• High school diploma or GED.
• One (1) year of customer service experience.
• Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
• Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED