Patient Access Advocate, Full-time Varying shift

Intuitive Health • Frisco, TX

11h • $16 • Hybrid

About The Position

The Patient Access / Front Office Associate is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.

Requirements

• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
• Regularly required to sit, stand, walk, talk, and listen.
• Use of hands for typing, filing, and handling office equipment.
• Occasionally lift or move objects up to 25 pounds.
• Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

• High school diploma or GED.
• One (1) year of customer service experience.
• Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
• Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED