Patient Access Advocate, PT Days

Intuitive Health • Columbia, SC

23h • Onsite

About The Position

Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

Requirements

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or general education degree (GED)
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Solid work history.

Nice To Haves

• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Minimum of 1 year experience in medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.

Responsibilities

• Greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties.
• Performing registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system.
• Confirming account being registered has accurate information to ensure clean billing.
• Performing visit closure activities including collecting payment, and any needed follow up activities required.
• Providing the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
• Greeting patients in a friendly, courteous and professional manner in both in person and over the phone.
• Checking patients in and out.
• Performing visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
• Verifying insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
• Collecting copayments, coinsurance, deductibles.
• Assisting staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
• Creating and maintaining patient files.
• Answering and screening phone calls and directing to the appropriate individual.
• Taking and directing messages as necessary.
• Providing callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirming all paperwork is filled out correctly.
• Making sure front desk, waiting room area and children’s play are always clean and presentable.
• Assuring a clean work environment.
• Encouraging a work environment that is friendly and respectful.
• Providing patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Following all HIPAA policies and procedures.
• Following all company policies.
• Attending Staff meetings and Huddles as required.

Benefits

• Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED