Patient Access Admitting

CASS REGIONAL MEDICAL CENTER•Harrisonville, MO

1d•Onsite

About The Position

To accurately process all hospital Registrations/ Admissions in a timely and organized manner striving for the best customer service possible. This role involves accurately collecting demographic and insurance information, obtaining necessary signatures, documenting patient information, and verifying insurance eligibility. The position also includes co-pay collections and daily cash drawer reconciliation. The primary goal is to provide excellent customer service while maintaining accurate patient records.

Requirements

High school education.
Insurance and general PC knowledge.
Medical terminology.
Excellent communication skill.
Problem solving skills.
Organizational skills.
Proficiency in keyboarding/computer use.
Multitasking skills.
Critical thinking skills.
Ability to deal effectively with emotionally charged situations.

Responsibilities

Accurately collect demographic and Insurance information from patients or their responsible party and process paperwork necessary for registration to Emergency, Inpatient, and Outpatient settings.
Treat each customer as the most important person and handle paperwork in a timely manner.
Display communication skills by listening to customers and hospital staff, speaking in a clear and friendly way over the phone and face to face.
Check patients in and out when they arrive for medical appointments.
Stay organized as each customer that is registered creates a paper trail that needs to be accurate and in order.
Obtain signatures for consent of treatment on all patients at time of registration and make sure the patient is aware of their rights and responsibilities.
Document insurance information, personal information, payment methods and other important patient information.
Update patient files and appointment information accurately.
Attempt to collect co-pays on all patients according to policy and procedure and insurance estimates.
Handle all payment inquiries and provide receipts to patient.
Reconcile cash drawers at end of shift.
Verify insurance eligibility on all patients during the registration and pre-registration process.
Other duties as assigned.