Pathology (Histology/ Digital Pathology) Field Applications Specialist- Western US
About The Position
As a Field Application Specialist, you will perform product sales and support. You will be responsible for providing scientific expertise, applications support and training to customers through a variety of interfaces including in person, phone and email communications. The ideal candidate could be located anywhere in the the western US area (CO, UT, CA, AZ, WA, OR, etc). The position will partner with sales and service representatives in the field, as well as the marketing and support teams, to deliver product specific pre- and post-sales support, enabling the adoption and implementation of our products. A successful candidate will conduct impactful product demonstrations, act as a trusted expert to our customers, work closely with Sales, Marketing and Service management to ensure customer satisfaction and loyalty, and help drive continued success of the business along with the timely achievement of team and company goals. Responsible for pre- and post-sales support for product sales in the field of Histology with a minimum of technical or administrative guidance and oversight. Must be able to communicate effectively with a diverse set of customers and internal stakeholders of the company and work collaboratively across different functional teams.
Requirements
- Must be able to communicate effectively with a diverse set of customers and internal stakeholders of the company and work collaboratively across different functional teams.
Nice To Haves
- Pathology (Histology/ Digital Pathology) expertise
- Located anywhere in the western US area (CO, UT, CA, AZ, WA, OR, etc)
Responsibilities
- Organize and perform product demonstrations at customers’ sites, providing training and technical support during customer evaluations
- Collaborate with potential customers and Sales Representatives to identify and develop solutions and strategies to meet customer specific goals
- Act as a source of technical expertise in Histology and the product line
- Network with customers and provide feedback to Product Development and the Marketing Team on customer requirements for product enhancements, new applications and new products
- Represent company at trade shows and vendor shows presenting company products and gather information
- Provide remote and on-site start-up application support for new users
- Perform new product installations and new user training as needed
- Promote customer satisfaction by providing product and application information; handling inquiries and escalating complaints in a timely manner
- Liaise with Service and provide troubleshooting support to customers
- Regularly report on customer and technical activities in the field, providing updates to customer contact information, as well as relevant technical and product use information
- Maintain scientific knowledge-base, staying current on scientific trends in histology and advancements in the industry
- Assist with generation and qualification of sales leads
- Assist Marketing, Service and Development teams with development of product, technical support and application documentation; may include lab work and data analysis
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
