Pathology Account Liaison

Caris Life Sciences • Phoenix, AZ

22h • Hybrid

About The Position

The Pathology Account Liaison serves as the key connection between pathology laboratories, ensuring smooth communication, specimen handling, and client satisfaction. This position is responsible for obtaining the specimen required to begin Caris’s testing, communicating case updates to internal teams and pathology related escalations. Considerable independent judgment is required to carry out assignments that have a significant impact on client experience and case activation.

Requirements

• High School diploma or equivalent required.
• 1-3 years of experience in a client services role where deductive reasoning is necessary and compelling evidence of related service skillsets is required.
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.

Nice To Haves

• 1-3 years of experience working in a customer support environment preferred.
• 1-3 years of Laboratory experience.
• Bachelor’s degree preferred.
• 1-3 years of experience in a physician office environment, hospital environment or other patient healthcare setting highly preferred.
• Proficiency in healthcare and medical terminology required.
• Knowledge of HIPAA provisions and importance of privacy of patient data.

Responsibilities

• Timely and accurately facilitates the resolution of 125 or more discrepancies per day.
• Responsible for adhering to the email turnaround time expectations
• Quality check case work with a quality average of 96% of better.
• Responsible for incoming attachments, timely discrepancy documentation and resolution
• Meets compliance good documentation standards
• Assist other team members with work as needed to ensure full completion of daily caseloads.
• Meets all deliverables and goals set by the department leadership
• Provides support to Caris Lab for quick resolution of specimen issues.
• Builds strong customer relationships through client focus, professional demeanor, reliability, and timely responsiveness.
• Responds to client emails, calls or fax inquiries regarding the tissue request letter, missing documents or specimen ordering requirements.
• Provides attention to detail and problem-solving skills to quickly resolve specimen concerns
• Utilizes the case manager system and other internal software to enter, gather and analyze data.
• Evaluates client concerns, complaints, and specimen turnaround trends to recommend changes for improvement
• Meets all regulatory agency requirements as they pertain to job function.
• Executes other tasks and projects assigned by management.

Benefits

• Periodic travel
• Some evenings, weekends and/or holidays
• Potential for hybrid work schedule after 3 months of service and meet the eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees